FAQ
SHIPPING
Do you offer free shipping?
We periodically offer free U.S. shipping over a set amount spent, but it is not offered 365 days a year.
What are your shipping rates?
Our U.S. shipping rates are as follows:
- Lightweight packages: $5
- All other packages: $8
- Expedited 2-3 day shipping: $25
How are shipping rates determined?
Domestic shipping rates are determined by our shipment providers (USPS and UPS) and are subject to change based on their set costs.
Where do you ship?
We offer shipping throughout the US + Puerto Rico.
We are currently testing international shipping to Canada, the UK, Australia, New Zealand, and South Korea. All international purchases are Final Sale and are not eligible for returns or exchanges.
Do you offer local pickup?
Yes. If you are in the Phoenix, AZ area, you can opt for local pickup during checkout. Local pickup is typically available Monday-Thursday between 9am-5 pm and Friday between 9am-3pm, but ask that you confirm what day and time we can expect you to ensure someone is in the office to assist you.
When will my order ship?
Orders placed Monday - Friday before 12 pm PST are almost always shipped out same day. Orders made during the weekend or holidays will be shipped out the next business day (excluding holidays). This is subject to change during times we experience an increased volume of orders.
International orders are subject to delayed delivery timelines. You can learn more about our shipping policy on our 'Shipping Policy' page.
How long will it take me to get my package?
Shipping timelines are completely in the hands of our carriers and fluctuate based on season. Most packages arrive between 5-10 business days, but arrival times are not guaranteed. Expedited 2-3 day shipping can be purchased for time-sensitive orders. International orders are subject to delayed delivery timelines.
Where is my package?
You’ll receive a shipping confirmation email that includes your tracking number once your order is packaged at our warehouse. Please note that tracking links generally need 24 business hours to generate. You can also find your tracking information by logging into your Devereux account and navigating to your Orders & Returns. If you still haven't received a tracking email and your package shows as shipped in your Devereux account, please email info@devereuxgolf.com and we will help get to the bottom of it.
What if my order has been marked as delivered, but I haven't received it?
Sometimes the following situations can occur with packages marked as delivered:
- The postal carrier left the package somewhere discreet to prevent it from being stolen
- A neighbor or roommate may have accepted the package on your behalf
- The postal carrier marked the package as delivered a few days in advance
If you still can't find the package, please double-check the shipping address on your order confirmation to ensure that the order was shipped to the correct address. If the package hasn’t shown up after 3 business days, contact us at info@devereuxgolf.com. Please note, we are not responsible for orders shipped to a third-party forwarding service. Please contact the third-party shipper if any shipping issues arise with your order shipped to a forwarding address, including lost shipments or questions regarding tracking. If you happen to receive your original order after you’ve received a replacement package, we kindly ask that you return the former. You can contact us and we will send you a return label so you can ship the original package back to us free of charge.
RETURNS | EXCHANGES | PRICE ADJUSTMENTS
What is your return policy?
We want you to be completely satisfied with your Devereux order.
We offer returns on items that are unworn and in original condition with tags attached. Items may be returned up to 30 days after the date of purchase for full refund or up to 45 days for an exchange. Shipping fees are non-refundable. To learn more about our return policy, visit our Returns page at the bottom of our website.
I need to return / exchange my item(s). Now what?
Our return process is all electronic. Simply visit our Returns page and enter your order information. From there a return label issued to you within 24 hours. If it has been between 30-45 days since your purchase and you are unable to complete your return on our return portal, email info@devereuxgolf.com and we will get you taken care of.
The return portal is not able to find my information.
This is most likely due to our portal not being able to process the return because either it's been over 45 days since your order or because the item you purchased was marked as "not eligible for return". If neither of these pertain to your order and you still run into issues, you can reach out to us at info@devereuxgolf.com and we can help get to the bottom of things.
Do you offer prepaid return shipping labels?
All orders that included the ReDo return coverage are eligible for free return labels. Once you fill out the portal, a printable label will be issued within 24 hours. Return labels must be mailed within 7 days or it will become void and the customer is responsible for return shipping costs.
Do you charge a restocking fee?
We don't charge a restocking fee for items returned in their original condition- unworn, with tags on. If your items are not in original condition, you are subject to an $8 restocking fee and/or we reserve the right to refuse your order and will have your items shipped back to you.
It's been over 45 days but I want to return my items.
Exceptions may be extended for extenuating circumstances and will be considered on a case-by case basis. If we accept a return purchased over 45 days ago, they are not eligible for a refund but will be returned for a store credit.
How long will it take to get my refund?
Once we receive your item back, your refund will be initiated. Refunds may take up to 10 business days to process. Devereux reserves the right to deny refund if the merchandise does not meet Devereux's shipping and returns policy requirements. Shipping fees are non-refundable.
Do you offer price-adjustments?
We do not offer price adjustments for items purchased prior to any promotional sales; For example, if you purchase something during the days/ weeks leading up to Black Friday and would like the discount once the sale launches, we will not be issuing a price adjustment. During non-promotional times customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.
SIZING
What does "O/S" mean?
O/S means "One-size"
What are the inseam measurements on your pants?
- Gravity Pants: S = 30" inseam | R = 32" inseam | L = 34" inseam
- Flight Pants: S = 30" inseam | R = 32" inseam
- Oasis Jogger: 28"= regular inseam | 30"= long inseam
This means that if you generally wear a medium, we suggest you purchase a medium. If you typically purchase a large, we suggest you purchase a large... so on and so on.
How do your polos fit?
All of our shirts and tops fit differently. Measurements can be found in each item's product photos.
I'm ______ size, what size should I get?
Fit preferences vary from person to person. Please reference our product measurements, look at fit notes in the product descriptions, and read the product reviews for customer feedback about sizing to determine which size would be best for you.
I wear a size _______ in Peter Millar / Nike / Adidas / Linksoul / Travis Mathew / Lululemon etc. What size should I get?
Each designer uses different design specs within their brands and collections. If you prefer the fit of a specific brand or designer, we suggest referencing their size chart for measurements, compare it to ours, and see how they line up.
PRODUCT
The item I want is sold out, can I still get it?
It depends on the product. Seasonal product or products that are part of a capsule are not recreated after they are gone. If there is a sold-out item you want, look for the res "notify me" button that appears at the bottom of the page and you can sign up to receive an email when it is back in stock.
Where are your clothes manufactured?
Polos and Pullovers are manufactured in Korea and China. Slub T's are manufactured in Peru. Shorts, Pants, Jackets and Graphic T's are manufactured in China. If you have questions about where any additional product is produced, feel free to reach out.
Why do I get so many compliments in your apparel?
Because you look really, really good in our clothes. Dayummmm.
WHOLESALE + BULK PURCHASING
I want to carry your product in my shop. Who do I contact?
With the shift from Wholesale to Direct-to-Consumer we are no longer extending wholesale pricing, however we are open to exploring mutually beneficial strategic partnerships with vendors who are making golf more accessible and committed to growing the game. If you are interested in exploring a future partnership, you can reach out to info@devereuxgolf.com and we will direct you to the best person.
Do you offer a discount if I order a certain amount of product?
We are able to offer discount pricing on bulk orders. To understand more about Bulk Orders, including what qualifies, visit the Bulk Orders link at the bottom of our website.
Do you have a store?
Not yet. Stay tuned!
Can I swing by and shop at the office?
Not without an appointment- between meetings, zoom calls, events, and wild travel schedules, etc. we need to make sure we are here when you'd like to stop in. If you'd like to come on over, just reach out and we can figure out which date + time works best.
Can I try on clothes if I'm in the office?
At the moment we don't have a fitting room in our offices, but if you need to try something on, we can point you to our restroom.
My question is not found in the FAQ's
Reach out to info@devereuxgolf.com with your question and we will direct your question to the best person.
